Frequently Asked Questions
Your guide to power equipment, parts, and professional service.
How long will it take for my order to ship?
Most in-stock orders are processed within 1-2 business days. Shipping times vary by location, but standard ground delivery typically arrives within 3-7 business days.
Do you offer local pickup for large equipment?
Yes, we offer convenient local pickup at our retail locations. Simply select the 'Local Pickup' option at checkout, and we will notify you when your equipment is assembled and ready.
What is your return policy for parts and accessories?
Unused parts in their original packaging can be returned within 30 days of purchase. Please note that electrical components and special-order items may be subject to a restocking fee or restricted return terms.
Are the products covered by a manufacturer warranty?
Yes, all new power equipment sold by Russo Power Equipment is covered by the respective manufacturer's limited warranty. We are an authorized service center and can assist with warranty claims.
Can I track my order online?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Do you provide bulk pricing for commercial landscapers?
We offer competitive fleet pricing and bulk discounts for professional contractors. Please contact our commercial sales team or visit a store location for a custom quote.